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Frequently Asked Questions

Everything you need to know about PrepMyRez, AI credits, plans, Catalyst features, and how it all works.

Getting Started

Plans & Pricing

AI Credits & Resume Tailoring

Cover Letters

Catalyst Features

Templates & Downloads

Data & Privacy

Support

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Frequently Asked Questions

Getting Started

What is PrepMyRez?

Why choose PrepMyRez over other resume builders?

Who is PrepMyRez best suited for?

Plans & Pricing

Is it free to use?

What are the paid plans?

What is Catalyst Plus and how is it different from the main plans?

Why do you only offer monthly prepaid plans and not annual or lifetime options?

Can I cancel my subscription?

Do you offer refunds?

AI Credits & Resume Tailoring

How do AI credits work?

What happens if I use all my credits before my plan ends?

Why do your top plans include only up to 36 AI credits?

How does AI tailoring work?

How should I prepare my profile for best results?

What if I don't want to use AI tailoring?

If I choose a 1-page resume, why does the AI sometimes generate 2 pages?

After tailoring with AI, can I switch templates without using another credit?

Cover Letters

Does PrepMyRez generate cover letters?

Does generating a cover letter use an AI credit?

Can I edit the AI-generated cover letter?

Catalyst Features

What is the Catalyst program?

How does the Email Generator work?

How does the Job Tracker work?

When will AI Interview Simulation and Career Path Mentor be available?

Templates & Downloads

Are the templates ATS-friendly?

Which file formats do you support? Can I re-download my resume later?

Data & Privacy

What data do you store and how is it protected?

Does PrepMyRez sell my data?

How can I delete my account or data?

Support

How can I contact support or share feedback?